Friday, 27 August 2010

Library Management System switch-over

We are launching our new Library Management System on Wednesday 1 September. In preparation for the switch-over, the self-service units will be unavailable from 1630 on Monday 30 August until the morning of Wednesday 1 September. If you visit the LRC during staffed hours (0900-1700) during the switch-over process you will still be able to borrow/return items if you come to the Service Desk. However no renewals will be available at this time either in person, by phone or online. In addition, our online catalogues will also be disabled. However access to our electronic resources (either in the LRC or via Remote Desktop) will be unaffected.

We apologise for any inconvenience caused, but hope you will bear with us during the implementation process.

If you have any questions, please let us know and contact us by emailing lrchelp@qmu.ac.uk, by phoning 0131 474 0000 and asking for the LRC when prompted or in person at the Service Desk.

Tuesday, 24 August 2010

"You said, we said" - further comments on the LRC Survey 2010

This blog entry relates to your comments on our Services. 90% of respondents were either very or fairly satisfied with the helpfulness of the LRC staff. 23% were either fairly or very dissatisfied with the physical environment within the LRC (the temperature, lighting, ventilation etc). We are very aware of the issues with some of the areas, and have started to address them where we can – for example we have put opening windows into the main IT area to aid ventilation, and have asked Estates to close/open some of the floor vents in the group study rooms (as appropriate).

45% of respondents were either fairly or very satisfied with the range of workshops available, with another 33% neither satisfied nor dissatisfied. If you feel that we are not running the workshops that you need, please let us know and we will try to accommodate your preferences. Some workshops are very popular, and get booked up very quickly. Keep an eye on the workshop bookings page to see when a session is being held.

Check back soon for the next blog entry.