Friday, 17 September 2010

"You said, we said"...further comments from the 2010 Student Survey

This blog entry relates to your comments on our Resources. 60% of respondents were either very or fairly satisfied with the range of book stock, ebooks, print journals and e-journals. Satisfaction levels increased to 72% when asked about the range of databases. We understand that our users like to have full-text whenever possible. We are working with our academic colleagues to ensure that our range of material covers the whole of the QMU curriculum as closely as possible.

72% of our respondents were very satisfied or fairly satisfied with the availability of IT. However this falls to 58% when the same is asked of the availability of the MFDs. We have found that there is sometimes a queue for the MFDs nearest the Self-Service machines in the LRC and it may be this that is causing the lower response. We have lots of other MFDs elsewhere in the LRC, so please ask at the Service Desk if you are unsure of the nearest set of machines. The Self-Service machines themselves seem to be very popular – over 75% of respondents were very or fairly satisfied. We’ve just installed some new software on them this summer – if you have any concerns as to the operation of the new software just let the staff at the Service Desk know.

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